At CrushedVelvetBedStore.co.uk we have partnered with leading UK furniture retailers that have their own shipping and returns policy. They are dedicated to delivering your furniture purchases with the utmost care and convenience. All of the retailers featured on your website offer comprehensive shipping options to ensure your items reach you in top condition and on time.
Standard Delivery: This cost-effective option provides reliable and fast shipping. For some items, which are made to order, the delivery may take several weeks.
White Glove Delivery: For an added level of service, in some cases you can choose White Glove delivery option. The professional team will handle all the details, from careful furniture assembly to room placement.
Shipping Rates: The shipping rates vary based on the size, weight, and destination of your order. You can calculate the shipping cost during the checkout process.
Tracking: Once your order is on its way, you’ll receive tracking information, so you can monitor your delivery’s progress.
Our mission is for you to have hassle and enjoyable furniture shopping experience. If you have any specific shipping inquiries, please contact our dedicated customer support team.
Returns Policy for Damaged Products or Missing Parts
Your satisfaction is a top priority. In the rare event that your furniture arrives damaged or with missing parts, you should contact the retailer right away. Please follow these steps for a smooth resolution:
Get in touch and provide details: Reach out to the customer support team after receiving the damaged product or identifying missing parts. Share your order number, description of the issue, and clear photographs to help us assess the problem.
Resolution Options: Your case will be promptly evaluated and a customer support agent will be in contact with you with the different resolutions options (in some cases it may involve sending new product, sending missing parts, offering a refund or exchange, etc.). This will depend on a case by case basis.
Contact us by email at [email protected] for any questions.
